Smallrung
Refunds
One purchase, one policy, no hoops.
The short version
Email us within 30 days of your purchase and we refund it in full. No form, no survey, no "reason for refund"
dropdown. Reply to your receipt or write to hello@smallrung.com with the
email you bought with.
What happens after a refund
- We refund the amount you paid, back to the card you paid with. Your bank decides how fast it lands — usually a few
business days, sometimes up to 10.
- Your licence is switched off. Pro features stop working on your next visit. Your own list and notes are yours and
stay where they are: we never delete your content, and we never could.
- Your payment provider is the merchant of record — their name appears on your card statement, and the refund comes
from them, not from a separate account. Tax handling is theirs too.
Why 30 days
Because a tool like this either clicks within a couple of weeks or it never will. If it did not, we would rather you
have your money and say "not for me" than keep a payment you regret. We would also rather know — tell us what did not
work; it is the most useful mail we get.
What we cannot refund
- Purchases older than 30 days (if you are in the EU/UK and have a statutory right beyond this window, that right is
unaffected and we will honour it).
- Repeat purchases where a previous licence is already active on the same email — write to us and we will
sort it out rather than leave you paying twice.
How to reach a person
hello@smallrung.com — one person reads this inbox, and refunds are handled
the same day it is read.
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